Refund Policy

About this policy

This policy explains when refunds apply. It forms part of our Terms of Service.

1. The nature of what you buy

Paid IMTI assessments (for example, the Security & AI Readiness and Deep Process & Build assessments) are digital reports generated on demand using AI and real processing resources. The value is delivered the moment the report is produced.

2. Standard rule

Because reports are generated instantly and consume real processing costs, paid assessments are non-refundable once the report has been generated. By paying and running the assessment, you agree to this.

3. When we will make it right

We will provide a refund or a free re-run where the fault is ours, including:

• You paid but, due to a failure on our side, no report was produced and it cannot be produced on retry.

• You were charged more than once for the same assessment in error.

• A clear technical fault on our side made the report undeliverable or unusable.

If your payment succeeded but the report did not generate, you are not charged again — your entitlement remains valid and you can retry at no extra cost. Contact us if a retry does not resolve it.

4. What is not refundable

• A completed, delivered report you simply disagree with, or that reports findings you did not expect. IMTI reports what the available public signals and your inputs indicate; an unfavourable result is not a fault.

• Dissatisfaction with the outcome where the report was delivered as described.

• Change of mind after the report has been generated.

5. Layer 4 (Full Transformation) and human engagements

Bookings and human-led transformation engagements are arranged directly with us and are not covered by the instant-report rule above. Their terms — including any deposit, scheduling, and cancellation arrangements — are agreed with you at the time of booking.

6. Subscriptions (where offered)

If you are on a recurring plan, you may cancel future renewals at any time; cancellation stops future billing and future scheduled assessments. Assessments and reports already delivered are not refunded, and your historical reports remain available to you.

7. How to request

Contact us at macaulayini@gmail.com or WhatsApp +234 902 735 4496 with your account email and the assessment reference. We aim to respond promptly and resolve fairly.

8. Your statutory rights

This policy operates alongside any rights you have under Nigerian consumer protection law and does not seek to exclude rights that cannot lawfully be excluded.

Contact

Ini Macaulay (trading as AI Advantage Hub) — Port Harcourt, Nigeria.